An Emergency FA That Is Rejected By A Mobile Worker Is Not Dispatched To The Next Mobile Worker In MWM/ORS v188.8.131.52.0
Last updated on JANUARY 10, 2017
Applies to:Oracle Real-Time Scheduler - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.3]
Oracle Utilities Mobile Workforce Management - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 2.3]
Information in this document applies to any platform.
When an emergency FA is created, it creates an alert for the Mobile Worker on the MDT with options to accept or reject. When the mobile worker rejects the Activity, it should be allocated to the next available mobile worker and an alert should appear on their MDT with the options to accept or reject. This hand off should occur within several seconds. This did not occur. After 20 minutes we are still waiting for the alert to appear on the MDT for the mobile worker.
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