When Launching Any Internal Plugin (Example: Claim Digger, XML Export / Import) via P6 Professional, the Following Event Code Is Received: AVAA0-0712-B (Doc ID 2219865.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Primavera P6 Professional Project Management - Version 15.2.8.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.2.8.0 and later
Information in this document applies to any platform.

Symptoms

When launching any Internal Plugin (Example: Claim Digger, XML Export / Import) via P6 Professional, the following Event Code is received:


ERROR

Event Code: AVAA0-0712-B
Message: Access violation at address ... in module 'pm.exe'. Read of address ...

If a project is opened prior to running Claim Digger, the event code can change to:
Event Code: IPO-####-#
Message: Invalid pointer operation


STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Select Tools, Claim Digger

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot execute all the required functionality within P6 Professional.

Cause

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