System Not Available. Please Contact Your System Administrator Error When Attempting To Log In (Doc ID 2219906.1)

Last updated on JANUARY 11, 2017

Applies to:

Primavera Unifier Cloud Service - Version 15.2.0.0 and later
Primavera Unifier - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into Unifier, the following error is received:

System not available. Please contact your system administrator.

In the log, the following error can be found:

2017-01-02 14:29:58,781 ~ [QuartzScheduler_ClusterScheduler-ronda@1482943162486_ClusterManager] ~ERROR ~ database.DbDataSource ~ ~ Unsuccessful getConnection() request when the pool is down.~
2017-01-02 14:29:58,833 ~ [Timer-2159] ~ERROR ~ database.DbDataSource ~ ~ ORA-28000: the account is locked ~
2017-01-02 14:29:58,833 ~ [Timer-2159] ~ERROR ~ database.DbDataSource ~ ~ Failed to create new connection: 0/1~
2017-01-02 14:29:58,833 ~ [Timer-2159] ~ERROR ~ database.DbDataSource ~ ~ Cannot connect to database.~
2017-01-02 14:29:58,833 ~ [Timer-2159] ~ERROR ~ database.DbDataSource ~ ~ java.io.IOException~ java.io.IOException at com.skire.database.DbDataSource$ConnectionPool.init(DbDataSource.java:952) at com.skire.database.DbDataSource$ConnectionPool.repair(DbDataSource.java:1037) at com.skire.database.DbDataSource.repair(DbDataSource.java:376) at com.skire.form.util.SqlUtils.repair(SqlUtils.java:328) at com.skire.nav.cluster.LocalHost$DatabaseRepair.run(LocalHost.java:192) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)
2017-01-02 14:29:58,833 ~ [Timer-2159] ~WARN ~ util.SqlUtils ~ ~ Ignoring exception repairing datasource: java.io.IOException~ java.io.IOException at com.skire.database.DbDataSource$ConnectionPool.init(DbDataSource.java:965) at com.skire.database.DbDataSource$ConnectionPool.repair(DbDataSource.java:1037) at com.skire.database.DbDataSource.repair(DbDataSource.java:376) at com.skire.form.util.SqlUtils.repair(SqlUtils.java:328) at com.skire.nav.cluster.LocalHost$DatabaseRepair.run(LocalHost.java:192) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms