Generic System Error When Attempting to Create New Users, Open User Properties or Open User Preferences After Installation of Unifier Project Controls

(Doc ID 2220349.1)

Last updated on MARCH 21, 2018

Applies to:

Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

NOTE: This Knowledge Article is valid for Unifier versions 16.2.0.0 and later.

Symptom 1: After installing Unifier and installing the Project Controls SKU (Stock Keeping Units), a generic system error is displayed when trying to access any of the following:

ERROR
-----------
"The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems".

The following errors may be seen in the Unifier.log file:

<Error> <unifier_access> <BEA-000000> <file:///admin/User_action.xml:1017: java.lang.RuntimeException: Undefined model: exProjUserInfoView
file:///admin/User_action.xml:1017: java.lang.RuntimeException: Undefined model: exProjUserInfoView
at com.skire.form.taskdefs.QueryUtilTask.execute(QueryUtilTask.java:214)

<Error> <unifier_access> <BEA-000000> <file:///admin/User_action.xml:1544: java.lang.Exception: Model not found: exAllUserInfoView
file:///admin/User_action.xml:1544: java.lang.Exception: Model not found: exAllUserInfoView

<Error> <unifier_access> <BEA-000000> <file:///admin/User_action.xml:136: java.lang.RuntimeException: Undefined model: ex_user_info_view
file:///admin/User_action.xml:136: java.lang.RuntimeException: Undefined model: ex_user_info_view

 

Symptom 2:

"Error Warnings" within Unifier under [Company Workspace > uDesigner > User Administration > User Attributes > Error Check] that looks like below.

The data element <Building> is based on data picker <Building DP>; its data source and display element must be defined
The data element <Space> is based on data picker <Usable Space DP>; its data source and display element mus t be defined

Changes

 

Cause

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