Infocenter Is Not Accessible Due to the Error "com.inquira.foundation.exceptions.CVIOException: java.io.FileNotFoundException: registeredapps.xml" (Doc ID 2220641.1)

Last updated on JANUARY 06, 2017

Applies to:

Oracle Knowledge - Version 8.5.1.5 and later
Information in this document applies to any platform.

Symptoms

The infocenter instance starts up successfully in Weblogic but attempting to access it results in Database Connection Not Valid Error or Internal Server 500 Error.

In the logs the following errors are identified

ERROR
-----------------------

1484 [ProcessChangesQueue] ERROR com.inquira.foundation.utilities.ExceptionLogWriter - com.inquira.foundation.exceptions.CVIOException: java.io.FileNotFoundException: C:\Inquira_8.5.1\InfoCenter\InfoManager\config\registeredapps.xml (Access is denied)
com.inquira.foundation.exceptions.CVIOException: java.io.FileNotFoundException: G:\Inquira_8.5.1\InfoCenter\InfoManager\config\registeredapps.xml (Access is denied)


5156 [ProcessChangesQueue] INFO er.transaction.adaptor.Exceptions - Database Exception occured: java.lang.IllegalStateException: _obtainOpenChannel -- er.extensions.eof.ERXDatabaseContext er.extensions.eof.ERXDatabaseContext@55f919a1: failed to open database channel. Check your connection dictionary, and ensure your database is correctly configured.

6031 [ProcessChangesQueue] WARN NSLog - An exception occurred while trying to open a channel: IO Error: The Network Adapter could not establish the connectionoracle.net.ns.NetException: The Network Adapter could not establish the connectionat oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:458)

When starting up via the ICE prompt there are no issues

Cause

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