Palette Editor Shows Blank XML Window in Editor

(Doc ID 2220889.1)

Last updated on JANUARY 06, 2017

Applies to:

Oracle Insurance Rules Palette - Version and later
Information in this document applies to any platform.


Problem Description
When viewing rules in the rules palette the palette pulls back the data correctly at first but then starts to display a blank window - the only way to correct it is to log off and back on again.
The following error is returned:

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Open the Palette, Global Rules Explorer
2. Navigate to Transactions, 'TransactionName', Plan Overrides, CopyBooks
3. Double click a CopyBook.xml
4. Double click another plan's CopyBook.xml - view the XMLSource




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms