Billing Care: Audit Trail Not Showing Account ID (Doc ID 2221543.1)

Last updated on MARCH 23, 2019

Applies to:

Symptoms

On : 7.5.0.15.0 version, Customer Care

This happened only when the whole suspense amount was allocated to multiple accounts; and later, one of them has been moved back to suspense.
In a scenario where the partial payment was still available in suspense, this issue did not arise.

ACTUAL BEHAVIOR
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Account ID did not show in audit trail.

EXPECTED BEHAVIOR
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Account ID should be shown in audit trail.

STEPS
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The issue can be reproduced at will with the following steps:
1) Make a $10 payment is suspense
2) Allocate $6 from above payment to account 1 (recycle payment)
3) Allocate $4 remaining to account 2 (recycle payment)
4) Navigate to account 1 and move the allocated $6 back to suspense from the payment detail page
    => An alert on the UI saying operation did not succeed.
5) Navigate back to suspense
    => the $6 got back in suspense, but the audit trail missed the account ID from which payment of $6 moved back to suspense.

Changes

Cause

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