MWM Is Rendering An Incorrect Map And Deriving The Wrong Service Area For Given Geo Codes (Doc ID 2221801.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

MWM is rendering a wrong map and deriving the wrong service area for given geo codes. Some activity geo codes derive a wrong service area or no service area at all.

It appears MWM is not rendering the maps properly. As a result, activities that are interfaced into MWM with geo codes that fall in the map portion that MWM fails to render, result in no service area derived or derive a service area represented by a different overlaying map for a different service type.

Cause

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