Vertical View On Collaborative Planning Screen Will Not Open (Doc ID 2222738.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Collaborative Planning - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

12.2.4.1

PROBLEM
-------------
When we go to responsibility Supply Chain Collaboration Planner, we open the Home screen.
Once the web based form opens, some data populates.
When we click on the Vertical View on right hand side, the view/page never opens. The webpage will just spin and the tab says "Waiting for [domain.name]"


Both IE and Firefox attempted - both have same issue
Both users who tried to access get same results
Multiple instance also have this issue.

EXPECTED BEHAVIOR
----------------------------
Vertical view should open

BUSINESS IMPACT
----------------------
cannot use Collab Planning

Cause

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