BRM Uses Cancelled Product to Rate Usage Created After the Cancellation (Doc ID 2222884.1)

Last updated on MARCH 22, 2019

Applies to:

Symptoms

Both product A and product B are picked up as "Qualified products", even though product A was purchased as "Inactive". Due to this, BRM intermittently picks Product A or Product B for rating.

ACTUAL BEHAVIOR  
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BRM is intermittently using either product A or product B to rate the usage.

EXPECTED BEHAVIOR
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The usage should be rated using product B.

STEPS
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On Day1:
- cancelled product A on a service
- set service to inactive
- purchased product B as INACTIVE on the same service
- purchased product C as ACTIVE on the same service
- moved 2 days
On Day3:
- loaded usages in the same service

Changes

Cause

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