Imsbackup (and Therefore Rehostuser / Migration) Not Finding Several Folders

(Doc ID 2223076.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Communications Messaging Server - Version 8.0.1 and later
Information in this document applies to any platform.

Symptoms

Imsbackup (and therefore rehostuser / migration) is not finding several folders when the folders reside on different partitions.

For example, user1 was migrated from one mail store to a new mail store.  The user complained that he was missing many of his mail folders.  The migration logs also indicate that only some of his folders were migrated.

We tried to manually backup, copy, restore the missing folders, but imsbackup finds nothing.  Mboxutil shows that there are many messages contained in the missing folders.  For example, here are two folders containing the word "Notes":

$ mboxutil -lp user/user1/Note*


*** notice it did NOT list any messages, even though mboxutil -l says there are 10

-rw------- 1 imsadmin ims 10240 Jan 12 06:03 user1_Notes

The log file of the migration shows only some folders were copied.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms