Discount Not Considered for Cycle Arrear when Cancel in the Middle of the Cycle (Doc ID 2223234.1)

Last updated on JUNE 12, 2023

Applies to:

Symptoms

On : 7.5.0.14.0 version, Pipeline Manager

An account level discount for cycle arrear charges has been configured with the parameter "Valid to middle of cycle" in "Prorated discount" option, but the discount was not applied when cancelled in the middle of the second cycle.

ACTUAL BEHAVIOR
---------------
The discount has not been considered for cycle arrear when cancelled in the middle of the cycle. When the discount is cancelled before the first bill, it was working. The problem was when it is cancelled after one bill.

EXPECTED BEHAVIOR
-----------------------
The discount should be applied as is indicated in the parameter "Valid to middle of cycle: Prorated discount"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1- On 2019-06-10, create an account with a product and the mentioned discount
2- On 2019-07-02, bill the account
    => The discount has been applied correctly.
3- On 2019-07-15, cancel the discount
4- On 2019-07-15, cancel the service with the product and bill the account again
    => The discount has not been applied.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.