Discount Not Considered for Cycle Arrear when Cancel in the Middle of the Cycle
(Doc ID 2223234.1)
Last updated on JUNE 12, 2023
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On : 220.127.116.11.0 version, Pipeline Manager
An account level discount for cycle arrear charges has been configured with the parameter "Valid to middle of cycle" in "Prorated discount" option, but the discount was not applied when cancelled in the middle of the second cycle.
The discount has not been considered for cycle arrear when cancelled in the middle of the cycle. When the discount is cancelled before the first bill, it was working. The problem was when it is cancelled after one bill.
The discount should be applied as is indicated in the parameter "Valid to middle of cycle: Prorated discount"
The issue can be reproduced at will with the following steps:
1- On 2019-06-10, create an account with a product and the mentioned discount
2- On 2019-07-02, bill the account
=> The discount has been applied correctly.
3- On 2019-07-15, cancel the discount
4- On 2019-07-15, cancel the service with the product and bill the account again
=> The discount has not been applied.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document