Slowness/Timeouts When Agents Process Orders In CSC (Doc ID 2223352.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Commerce Platform - Version 10.1.2 and later
Information in this document applies to any platform.

Symptoms

When an Agent tries to return/process/clone an order in CSC, sometimes the operation takes really long to execute and at some point it times-out. The problem might persist even with an increase to the timeout time.

In the CSC server logs the following exception is thrown:

Cause

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