Specific Agile Object Not Returned with Any Search but Gets Error '{Number} already exists' When Attempting to Create an Object with the Same Number (Doc ID 2224023.1)

Last updated on OCTOBER 03, 2023

Applies to:

Symptoms

When searching for a specific object (i.e. Change/Declaration/Item/Manufacturer Part), it cannot be found.
The object is not searched by any search: quick search, advanced search and recycle bin search.
When attempted to create a new object with the same number, the Agile system states that the object with the same number already exists.

The issue can be reproduced at will with the following steps:

1. Log into Web Client an run quick search for the object with its number. No result found
   
2. Run Advanced search for the object with its number. No result found
3. Try to create a new object with the same number. Gets error: {Number} already exists
4. Log into sql developer as agile database user, and run below sql, depending on which class the object belongs to:
   
   -- For Change object
   select * from CHANGE where CHANGE_NUMBER ='{Number}';
   
   -- For Declaration object
   select * from MATERIAL_DECLARATION where NAME ='{Number}';
   
   -- For Item object
   select * from ITEM where ITEM_NUMBER ='{Number}';
   
   -- For Manufacturer Part
   select * from MANU_PARTS where PART_NUMBER ='{Number}';
   
   
5. See the record is found.
   

Changes

Cause

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