It Is Possible To Issue The Same Gift Voucher Twice In One Transaction

(Doc ID 2224825.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1.2 and later
Information in this document applies to any platform.


In Oracle Retail Point-of-Service (ORPOS) version 14.1.2, it is possible to issue the same gift certificate voucher twice on the same transaction.
Steps to reproduce:

The issue can be reproduced at will with the following steps:

  1. On POS Sale screen, click F9-More ->F7-Gift Card/Cert ->F3-Gift Cert.
  2. Enter Gift Cert No. ex. 60111111111110 .
  3. Enter amount ex. 50 .
  4. Make again steps 1 to 3, click F9-More ->F7-Gift Card/Cert ->F3-Gift Cert.
  5. Enter the same Gift Cert no. 60111111111110 .
  6. Enter amount ex. 50 .
  7. Tender and close the transaction.
  8. Observe: payment was taken for complete transaction.
  9. Notice that when you try to redeem respective Gift Cert. it will be allowed only one time, if tried again it will trow error as gift certificate have been already used.
  10. "Already Issued" That number has already been issued. Press Enter to return to the previous screen."
  11. If you try to redeem again respective gift cert. in another transaction notice that error message is returned:   "Tender Redeemed Gist Certificate or Store Credit number 660111111111110 has already been redeemed. Date of redemption transaction - XX/XX/XX Press Enter to select another option".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms