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POS Allows Gift certificate Issue More Than Once In The Same Transaction (Doc ID 2224825.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS), it is possible to issue the same gift certificate twice on the same transaction.


Steps to Reproduce:

  1. On POS Sale screen, click F9-More ->F7-Gift Card/Cert ->F3-Gift Cert.
  2. Enter Gift Cert No. ex. 60111111111110 .
  3. Enter amount ex. 50 .
  4. Make again steps 1 to 3, click F9-More ->F7-Gift Card/Cert ->F3-Gift Cert.
  5. Enter the same Gift Cert no. 60111111111110 .
  6. Enter amount ex. 50 .
  7. Tender and close the transaction.
  8. Observe: payment was taken for complete transaction.
  9. Notice that when you try to redeem respective Gift Cert. it will be allowed only one time, if tried again it will trow error as gift certificate have been already used.
  10. "Already Issued" That number has already been issued. Press Enter to return to the previous screen."
  11. If you try to redeem again respective gift cert. in another transaction notice that error message is returned:   "Tender Redeemed Gist Certificate or Store Credit number 660111111111110 has already been redeemed. Date of redemption transaction - XX/XX/XX Press Enter to select another option".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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