Unifier is Downloading Zero Bype File for Multi-Level Folders Within the Document Manager (Doc ID 2225938.1)

Last updated on MARCH 13, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.1 and later
Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

On : Primavera Unifier 16.2.1.2, and/or any other supported version

ACTUAL BEHAVIOR
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When using the Download Files and Folders function, the zip file created is empty

EXPECTED BEHAVIOR
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The zip file created when using Download Files and Folders should contain the files from each selected folder

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download the files and folders.

Cause

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