File Manager Service Not Running With Error "Cann't connect to Thumbnail VueServer" (Doc ID 2225946.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start File manager
the following error occurs.

ERROR

The File Manager service doesn't stay in the running state.
It crashes shortly after starting.

*******************************************
File Manager Initialized Successfully...
*******************************************
Mon Jan 02 14:26:41 CET 2017 Creating VueBeanResourcePool ...
Mon Jan 02 14:26:41 CET 2017 Initializing VueBean Pool ...
Cann't connect to Thumbnail VueServer
Please check your Thumbnail VueServer Setting and restart File Server


STEPS
Start File Manager service

FACTS:
The AutoVue server is no longer used

Cause

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