Suspension Events Not Included in Bill Due Calculation After Patch (Doc ID 2226677.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.16.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.16.0 version, Core Billing

After applying the Patch set 7.5 PS16, some of the charges ( Monthly Cycle forward charges) are not included in the bill. The bill is not generated immediately. Instead the account is first made inactive, suppressed for 2 months and then moved to 'Closed' status. On the next DOM the account is billed. The bill doesn't include the MCF charges applied during the inactive stage but contains only the penalty charges applied during the closure of the account.

EXPECTED BEHAVIOR
-------------------------
The bill to include the MCF charges + Penalty charges in the April 1.

ACTUAL BEHAVIOR
-------------------------
The bill includes only the penalty charges.

STEPS
-----------
The issue can be reproduced at will with the following steps:

DOM= 1

28 Dec :Create account
28 Dec :Purchase deal(containing 3 products with MCF charges) using opcode PCM_OP_SUBSCRIPTION_PURCHASE_DEAL
01 Jan : Bill the account using the opcode PCM_OP_BILL_MAKE_BILL
25 Jan : Cust_set_status , inactivate account
25 Jan : Suppress the account for billing using PCM_OP_BILL_SET_BILL_SUPPRESSION
25 Mar :Set the account status to 'CLOSED' and some penalty charges are applied using the adjustments.
Apply the BRM7.5 PS16 (earlier it was 7.5 PS12)
1 April : Account is billed. The current total and due amount of the bill does not include the charges created when the account was suspended.



Changes

 

Cause

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