Incorrect Sales Associate Linked upon Retrieving a Suspended Transaction (Doc ID 2226909.1)

Last updated on MAY 27, 2020

Applies to:

Symptoms

In Oracle Retail Point-of-Service (ORPOS), when a transaction having an employee as a sales associate is suspended and then retrieved,  by default Application Administrator is added as a sales associate to the subsequently scanned items.

Steps to Reproduce:

1. Login to ORPOS and scan an item.
2. Link the transaction to a sales associate.
    F5/Transaction >> F3/Sales Assoc. >> Enter the Sales Assoc. ID
3. Suspend the transaction.
    F5/Transaction >> F9/More >> F2/Suspend >> Operator Request.
4. Retrieve the transaction.
    F5/Transaction >> F9/More >> F3/Resume >> F2/List >> Choose the transaction from the list.
5. Now scan another Item and observe the Sales Associate (Application Administrator) linked to the item is different instead of the correct one from step 2.

Changes

Cause

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