Demantra URL Access Issue With Https Reverse Proxy Configuration.Error: ODPM-10333: I/O exception on attempt to execute request (Doc ID 2227195.1)

Last updated on SEPTEMBER 28, 2023

Applies to:

Symptoms

On : 12.2.4 version, Technical

Customer has implemented Reverse proxy using NETECALER .

He has a valid certificate Issued by : du Intermediate CA-01 .

When trying to log into Collaborator Workbench he get a message like : The certificate is not valid and cannot be used to verify the identity of this website.
However, the Collaborator Workbench shows up along with the Login Failed error message, but the worksheets are not opening.

Java console output shows
2016-11-24 17:52:20,858 GST [thread applet-com.demantra.partner.client.main.PartnerApplet.class-2 ERROR dpweb.servlet :: ODPM-10333: I/O exception on attempt to execute request
com.demantra.tunnel.ProtocolLevelException: ODPM-10333: I/O exception on attempt to execute request
at com.demantra.tunnel.client.controller.protocols.HttpRequestExecutor$HttpRequest.execute(HttpRequestExecutor.java:196)
..
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed Demantra 12.2.4.1
2. Configured reverse proxy with SSL.
3. Log into Collaborator Workbench using IE and Chrome.
4. Try to open any worksheet.
5. It fails.

Changes

Cause

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