'This File Type Is Not Supported on This Device' on Mobile Apps

(Doc ID 2228177.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Product Lifecycle Management Mobile - Version 4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open attachment file from Mobile Apps, other than the files with format (doc; xls; txt; ppt; pdf; jpg; png),
unable to open with below message:
 

Error

This file type is not supported on this device




Steps to Reproduce

1. Login to Mobile Apps
2. Open item with attachment with file format other than (doc; xls; txt; ppt; pdf; jpg; png)
3. Gets error



Changes

 

Cause

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