When would you use a concept or a rule?
Last updated on JANUARY 30, 2017
Applies to:Oracle Knowledge - Version 126.96.36.199 and later
Information in this document applies to any platform.
When would I use a rule or a concept to help the user get the best results? Concepts are formed around similar business terms that might appear in content that have the same meaning. Rules are exceptions to processing where you want some type of question to redirect to a different type of answer.
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