When would you use a concept or a rule?

(Doc ID 2228492.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Knowledge - Version and later
Information in this document applies to any platform.


When would I use a rule or a concept to help the user get the best results?  Concepts are formed around similar business terms that might appear in content that have the same meaning.  Rules are exceptions to processing where you want some type of question to redirect to a different type of answer. 


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