Error: "ORA-01427: single-row subquery returns more than one row" When Attempting To Login To P6 Professional (Doc ID 2228497.1)

Last updated on MAY 24, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, the following error occurs:

ERROR
-----------------------
Exception Exception in module PM.exe at 00000000008C8247.
Error executing query. Error: ORA-01427: single-row subquery returns more than one row.
ORA-06512: at "ADMUSER.POPULATE_UACCESS", line 20
ORA-06512: at "ADMUSER.UACCESS_MAINTAIN_FOR_USER", line 5
ORA-06512: line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open P6 Professional
2. Attempt to login
3. Error is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a specified user cannot login to P6 Professional.

Changes

 

Cause

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