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Mailing Premise Context Menu Is Not Working On Account Main Page (Doc ID 2229471.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Oracle Utilities Framework - Version 4.2.0.3.0 to 4.3.0.4.0 [Release 4.2 to 4.3]
Information in this document applies to any platform.

Symptoms

Mailing Premise context menu is not working on Account main page


When the Mailing Premise ID field is populated, the context menu does not populate the search when choosing "Go To Premise". Other context menu items are also not populating with Mailing Premise ID.

Cause

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