Busy Cursor Gets Removed When It Should Not (Doc ID 2229514.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

The busy cursor seems to be removed when it should not be.

We have seen some instances where the busy cursor seems to get removed when it should not. 

A user reported that their application became hung when they were trying to abort a FLISR plan that was running.  They may have tried to abort multiple times because the busy cursor was removed.

I have seen the Stuck busy cursor at times when when the LDAP server has been slow. When entering a user and password, the busy cursor disappears after a short time, and then some time later the environment types get displayed in the login screen.

A user  said they were creating an emergency plan from an event. The busy cursor disappeared and they selected the create button again. They ended up with 2 emergency plans that were related to the event.
 
2017-01-25 09:26:36,624 [Timer-0] WARN com.splwg.oms.jbot.JBotTool: Stuck busy curor. Resetting: [1]
2017-01-25 09:33:24,553 [Timer-0] WARN com.splwg.oms.jbot.JBotTool: Stuck busy curor. Resetting: [2, 0, 1]
2017-01-25 09:46:52,767 [pool-2-thread-6] WARN com.splwg.oms.client.util.proxy.ProxyInvocationHandler: invoke: SwmanService.doStepsStateTransition elapsed: 34896 ms. req: 83612 bytes, resp: 38078 bytes
2017-01-25 10:03:38
Full thread dump Java HotSpot(TM) Client VM (24.79-b02 mixed mode):




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms