Could Not Initialize Class AppServerOrchestrationPlanManagerFactory (Doc ID 2229678.1)

Last updated on FEBRUARY 19, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 to 7.3.0.0.0 [Release 7.2 to 7.3.0]
Information in this document applies to any platform.

Symptoms

On : 7.2.4 version, Admin

ACTUAL BEHAVIOR
---------------
Could not initialize class AppServerOrchestrationPlanManagerFactory

While creating order from OSM Web UI it's showing an exception Could not initialize class oracle.communications.ordermanagement.orchestration.execution.impl.AppServerOrchestrationPlanManagerFactory.

Customer recently upgraded from OSM 7.2.2.5.1 to 7.2.4.2.6. They are unable to create orders in OSM due to this exception


BUSINESS IMPACT
-----------------------
Could not create order

Cause

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