My Oracle Support Banner

Login to Mobile Fails With "Invalid Username Or Password" when using CA Certificates With Incorrect allowSelfSignedCert Value (Doc ID 2230194.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Oracle Real-Time Scheduler - Version 2.3.0.0.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
MCP - Mobile Communication Platform
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
CA - Certification Authority
SSL - Secure Socket Layer

While logging into the mobile either through a mobile device or a browser using MCP (Not the hybrid)
the following error occurs.

ERROR
-----------------------
Invalid username or password

 

From the same browser, users are able to login to https://server:6500/ouaf/loginPage.jsp

but not thru https://server:6500/ouaf/mobility/Login.jsp

Logging in with same user and password through mobile with URL "https://server:6500/ouaf/mobility/main" or browser using URL "https://server:6500/ouaf/mobility/Login.jsp", the following is observe in the logs.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.