Problem in Audit Functionality after Upgraded to RMB v2.5.0.3 (Doc ID 2230253.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description
---------------------------------------------------
Encountering a problem while completing a bill after we upgraded our ORMB v2.4.0.1 environment to v2.5.0.3.

The error in the full user log indicates the following:

SYSUSER - 215809-1194-1 2016-11-22 14:24:27,135 [[ACTIVE] ExecuteThread: '2'
for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR
(support.program.ProgramToJavaGateway) A system error occurred calling method
javaAudit on class com.splwg.base.support.auditing.CobolToJavaAudit
java.lang.NullPointerException
at com.splwg.base.support.program.ProgramToJavaGateway.createEntry(ProgramToJavaGateway.java:330)
at com.splwg.base.support.program.ProgramToJavaGateway.dispatch(ProgramToJavaGateway.java:321)
.....
at com.splwg.base.api.program.ProgramCIPZJAUN.perform_AA000_MAIN(ProgramCIPZJAUN.java:147)
at com.splwg.base.api.program.ProgramCIPZJAUN.invoke(ProgramCIPZJAUN.java:121)
at com.splwg.ccb.domain.customerinfo.account.entity.ProgramCIPLARSR.perform_ZB000_CALL_AUDIT_TRAIL(ProgramCIPLARSR.java:3223)

When we remove all the audit configuration from all Tables (including Audit Table, Audit Program Type, Audit Program Name, and all Audit switches on
fields) and restart the application, we are not facing any issues. This is why we are thinking there may be an issue with the base audit functionality,
which was working fine prior to upgrade.

Steps:
------------
The steps to replicate the issue are to enable the audit on the tables and freeze/complete a bill.

Business Impact:
-------------------------
Affects project roadmap.

Changes

 Upgraded to RMB v2.5.0.3.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms