Users Not Able To Process Product Service Requests (PSR) Due To Error: '<Customer Agile URL> Not Responding' in Web Client

(Doc ID 2230439.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Agile Product Quality Management - Version 9.3.3.0 to 9.3.6.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

ISSUE

Users cannot update PSR QH001063

 

ERROR
Error: <Customer Web Client URL> is not responding.


STEPS TO REPRODUCE
1) Search for PSR: QH001063 in web client and open it.
2) Open Affected Items Tab.
3) Try to update latest column with name "Issue Description".
4) Exception :" 'URL'is not responding." and PSR not updated.

Cause

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