Cancelled Non CIS Payments Being Posted To Wrong GL
(Doc ID 2230876.1)
Last updated on OCTOBER 03, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]Information in this document applies to any platform.
Symptoms
Problem Summary
---------------------------------------------------
Cancelled Non CIS Payments Being Posted to Wrong GL
Problem Description
---------------------------------------------------
Once a Non CIS payment is received by the client, it is posted to the correct GLs (as per configuration). But when the same payment is cancelled, the GL account is being overwritten what results in incorrect GL posting. Please refer to the product document included with the patch for clear examples.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |