Cancelled Non CIS Payments Being Posted To Wrong GL (Doc ID 2230876.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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Cancelled Non CIS Payments Being Posted to Wrong GL

Problem Description
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Once a Non CIS payment is received by the client, it is posted to the correct GLs (as per configuration). But when the same payment is cancelled, the GL account is being overwritten what results in incorrect GL posting. Please refer to the product document included with the patch for clear examples.

Cause

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