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Cancelled Non CIS Payments Being Posted To Wrong GL (Doc ID 2230876.1)

Last updated on OCTOBER 03, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.5]
Information in this document applies to any platform.


Problem Summary
Cancelled Non CIS Payments Being Posted to Wrong GL

Problem Description
Once a Non CIS payment is received by the client, it is posted to the correct GLs (as per configuration). But when the same payment is cancelled, the GL account is being overwritten what results in incorrect GL posting. Please refer to the product document included with the patch for clear examples.


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