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Unable to Retrieve OSM JDBC Data Source After Database Hostname Change (Doc ID 2231000.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

OSM release 7.2.2.1.0
Cluster environment
RAC Database Active-Active

While starting the Managed Server , the error "Unable to retrieve OSM JDBC data source" is received and the health status of oms.ear is Failed in Deployments tab of Weblogic.

Note: This happens after OSM Database IP address was changed . The required changes in config.xml were made and the connectivity between OSM database instance machine and WebLogic server machine is good.

 

Changes

OSM Database Hostname was changed.

Cause

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