Manage Invoicing Groups UI Shows Multiple Row for an Account when it has Multiple (secondary) Identifiers (Doc ID 2231126.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On ORMB v2.4.0.1.0, CI - Customer Information

Manage Invoicing Groups screen shows multiple row for an account if it has multiple identifiers

ACTUAL BEHAVIOR
----------------------
Manage Invoicing Groups UI shows multiple row for an account if account has multiple identifier (secondary identifier)

EXPECTED BEHAVIOR
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Manage Invoicing Groups screen shows only single row for an account even if it has multiple identifiers

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Account with two account identifier
2. Search the account in the Invoice Group Maintenance Screen.
3. Two records of the accounts will be displayed in the Invoice Group Maintenance Screen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, duplicate accounts are displayed.

Cause

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