Oracle Documaker Enterprise Edition 12.5 DWS Services Timeout with Error RCV0400400012 (Doc ID 2231360.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Documaker - Version 12.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.5 version, Enterprise Edition

Oracle Documaker Enterprise Edition 12.5 DWS Services Timeout


When using the following URL the service reference (below) is able to be updated:
 
http://servername:10001/DWSAL1/PublishingService?WSDL
 
When attempting the service call, a timeout along with a timeout message for the transaction on the Documaker 12.5 Dashboard and the ERRS table is received:
 
RCV0400400012 The operation has timed out for job 269,194: Timeout=90,000 milliseconds.
 
The log shows the following:
 
017-01-25 10:24:47.41 EST-FATAL-[Receiver_#1-T1-QueueReceiverWorker-1]-[QueueReceiverWorker.java:1123]-oracle.documaker.receiver.monitors.QueueReceiverWorker.logFatalErrorMessage: The operation has timed out for job 269,187: Timeout=90,000 milliseconds.
 
The application developer has indicated that it appears the job is being processed and the output is being produced, however the application is waiting for a response back from DWS that is never received. The speculation is that this is due to the job never being considered completed.

The following error is received:
RCV0400400012

The issue can be reproduced at will with the following steps:
1. Process a transaction
2. System completes the transaction with 999 code
3. System reports a timeout when generating the PDF file.

Due to this issue, users cannot successfully complete a transaction.

Changes

 

Cause

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