AutoVue Client Viewer Crashes On Some XLSX Files (Doc ID 2231481.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Information in this document applies to any platform.

Symptoms

AutoVue 21 Desktop viewer application (and AV21 CS viewer/standalone client) crash when opening attached excel documents provided

On Applications AV21, Desktop and C/S (Patch 23081796)
When attempting to open the excel files provided by customer, the AV viewer crashes with the following error occurs:

Error:
====
AutoVue Desktop Deployment has stopped working (in Desktop version)

java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
java.net.SocketException: Connection reset
(in C/S version)


Windows event log show:
Application error on MSVCR90.dll

  autovue.exe
  21.0.0.9428
  562d17e1
  MSVCR90.dll
  9.0.30729.8387
  51ea24a5
  c0000417
  0006ccd5
  ca4
  01d22f89e5ae0367
  C:\Oracle\AutoVue Desktop Deployment\bin\autovue.exe
  C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_5094ca96bcb6b2bb\MSVCR90.dll
  2c71c8dc-9b7d-11e6-80dd-08002702dc4a

 

Changes

 

Cause

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