AutoVue Client Viewer Crashes On Some XLSX Files

(Doc ID 2231481.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Information in this document applies to any platform.


AutoVue 21 Desktop viewer application (and AV21 CS viewer/standalone client) crash when opening attached excel documents provided

On Applications AV21, Desktop and C/S (Patch 23081796)
When attempting to open the excel files provided by customer, the AV viewer crashes with the following error occurs:

AutoVue Desktop Deployment has stopped working (in Desktop version)

java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is: Connection reset
(in C/S version)

Windows event log show:
Application error on MSVCR90.dll

  C:\Oracle\AutoVue Desktop Deployment\bin\autovue.exe





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