AutoVue Client Viewer Crashes On Some XLSX Files
(Doc ID 2231481.1)
Last updated on JUNE 13, 2017
Applies to:Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Information in this document applies to any platform.
AutoVue 21 Desktop viewer application (and AV21 CS viewer/standalone client) crash when opening attached excel documents provided
On Applications AV21, Desktop and C/S (Patch 23081796)
When attempting to open the excel files provided by customer, the AV viewer crashes with the following error occurs:
AutoVue Desktop Deployment has stopped working (in Desktop version)
java.net.SocketException: Connection reset
(in C/S version)
Windows event log show:
Application error on MSVCR90.dll
C:\Oracle\AutoVue Desktop Deployment\bin\autovue.exe
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