Message Store Not Responding For 2 Hours (Doc ID 2232218.1)

Last updated on FEBRUARY 26, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.5 and later
Information in this document applies to any platform.

Symptoms

Messaging Server
Version: [root@oi-ms-02 oracle]# /MS02/ucs/opt/sun/comms/messaging64/bin/imsimta version
Oracle Communications Messaging Server 7.0.5.36.0 64bit (built May 29 2015)
libimta.so 7.0.5.36.0 64bit (built 12:07:45, May 29 2015)
Using /MS02/ucs/opt/sun/comms/messaging64/config/imta.cnf (compiled)
NSS Library Version: 3.17.4 Basic ECC
Linux oi-ms-02 2.6.32-431.el6.x86_64 #1 SMP Wed Nov 20 23:56:07 PST 2013 x86_64 x86_64 x86_64 GNU/Linux

We received alerts from our monitoring tools about services on one of our 3 message stores  being offline.

One of three message stores was not reachable over ssh or mail protocols. After two hours the system had recovered enough that it they were able to restart it.

Changes

 

Cause

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