CCB-SOM Integration FACompletion Error: Date/Time conversion XSD_TO_OUAF error: Invalid format

(Doc ID 2232783.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Oracle Utilities Service Order Management - Version and later
Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


During FA Completion, when SOM sends a message to CCB, it only includes the Activity ID, FA ID, and Service Request Completion Action values. There is however a WorkDateTime field that does not have a value specified for it. CCB rejects the message with:


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms