CCB-SOM Integration FACompletion Error: Date/Time conversion XSD_TO_OUAF error: Invalid format (Doc ID 2232783.1)

Last updated on FEBRUARY 12, 2017

Applies to:

Oracle Utilities Service Order Management - Version 2.1.0.3 and later
Oracle Utilities Customer Care and Billing - Version 2.0.5.1 and later
Information in this document applies to any platform.

Goal

During FA Completion, when SOM sends a message to CCB, it only includes the Activity ID, FA ID, and Service Request Completion Action values. There is however a WorkDateTime field that does not have a value specified for it. CCB rejects the message with:

Solution

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