Unable To Login In SIM For User Type: Store User or Temporary User (Doc ID 2232915.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Store Inventory Management (SIM) version 16.0, when trying to login with users created as store user type, it fails and throws an error:

"Login failed. Username and/or password is incorrect or user is unauthorized"

Steps to reproduce:

The issue can be reproduced at will with the following steps:

1. Create a new SIM user with type "Temporary User" or "Store User".
2. Try to login in SIM app with respective user.
3. The above login error is thrown.

Cause

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