<back> and <next> Options are not Visible in Return Reason Code Select Screen in Handheld (Doc ID 2233382.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.7 and later
Information in this document applies to any platform.

Symptoms

<Next> and <back> options are not visible in reason code screen of handheld (HH).

Steps To Recreate:

  1. Login to SIM HH.
  2. Navigate to the Return Screen where the reason code selection Option is available.
  3. In case, If there are more than 4 reason codes available for returns , but the and options are not visible in HHT.
  4. With Shift+9 and Shift+7 it works , but the options are not visible.

Changes

 

Cause

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