Cannot Add Flexible Header Error When Searching Orders in WebClient (Doc ID 2233392.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms

OSM 7.3.1.0.4.28
Browser Internet Explorer 11


When searching (Query) for orders with any flexible headers as the filter criteria in Webclient, the following error appears.

The operation you attempted cannot complete.
Please use the navigation buttons located above to proceed.
Message Type: Warning
Message Code: 500
Message:
null: null

Note : Same error raised when calling findOrder service in OSM using the same flexible header filter.

Logs error: 


Steps to replicate:
1. Connect to Webclient using the user name oms-automation .
2. Query. Search for orders with flexible headers as the filter criteria
3. The above error message appears.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms