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RPAS Classic Client Crashes when "Lock Selected Position" is Selected in Workbook; User Log Shows "StreamException: problem while receiving data" and SSL "NZERROR_CIC_ERR_SSL_WRITE_BUFFER_NOT_EMPTY" (Doc ID 2233497.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Retail Predictive Application Server - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms

The RPAS Classic Client (CC) crashes when the "Lock Selected Positions" functionality is used on the Product hierarchy in a workbook. There is no notification to the user; the client just closes abruptly. Example from user log (rpas_D*.log) after the client crashes:

Active file descriptors: 18
Remaining open files:
~/users/user_abc/user_abc.lk
~/user_abc/t00045/t00045.lk

DimensionInfo::clearCache();
Completed request: GetPositionLocks
Recv failed: 73
RequestHandler::enterCommandLoop577:
StreamException: problem while receiving data (Unix's errno 73; Connection reset by peer) for socket 15
RpasDbServer process: signal 13 caught and ignored
RpasDbServer: StreamException: problem while sending data (Unix's errno 32; Broken pipe) for socket 15
RpasDbServer: rh.cleanup

Active file descriptors: 11
Remaining open files:
~/users/user_abc/user_abc.lk
SslException: Failed to write to Oracle SSL connection (NZERROR_CIC_ERR_SSL_WRITE_BUFFER_NOT_EMPTY) for socket 15
TcpStream::flushSocket(SSL 3 Server0, 15); got Exception(SslException: Failed to write to Oracle SSL connection (NZERROR_CIC_ERR_SSL_WRITE_BUFFER_NOT_EMPTY) for socket 15) during flush.
TcpStream::closeSocket(SSL 3 Server0, 15);
RpasDbServer: return 0
Final::~Final();

 

Changes

 

Cause

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