Batch job LTRPRT keeps in pending state which can be seen in Batch run tree (Doc ID 2233826.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

In ORMB v2.5.0.1.0, batch job LTRPRT keeps in pending state which can be seen in Batch run tree.

 

Steps to Recreate

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(1) Add customer contact to any person having valid mailing address (i.e address 1/2/3 and city) or seasonal address with contact class ‘General Customer Contact’ and Contact type as ‘CC’.
(2) Ensure contact type having letter template with batch control 'LTRPRT’ and extract algorithm ‘LTEX-GEN’.
(3) Run batch ‘LTRPRT’.

Actual Results

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Batch get started and remains in pending state which can be seen in Batch run tree.

 

Expected Results

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Batch run should get completed and records should be processed along with creation of letter extract file at location as specified in batch parameter during running having content of contact addresses.

Cause

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