Promotions Conflict Results In Neither Promotion Being Applied (Doc ID 2234929.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Commerce Platform - Version 10.1 to 10.1.2 [Release 10]
Information in this document applies to any platform.

Symptoms

Certain promotions may not be applied as previously evaluated promotions may cause items to be wrongly marked as having acted as a qualifier as in the following example:

Set up 2 promotions within the BCC like the below example:

Promo1: BOGO template - condition being 1 item in the category 'shoes' - offer being 1 item with 50% discount
Promo2: Buy Item X Get GWP template - condition being 1 item in the category 'shoes' - offer being any product you like

- Deploy those promotions to production.
- Go to CRS, login with any user and add a pair of shoes to the cart.

Behavior:
None of the two created promotions have been applied.
Promo1 has been evaluated and the item is wrongly marked as a qualifier, then Promo2 will not apply.

Expected behavior:

Promo2 is applied.

Cause

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