Receiving 'DPR0028 - Unable to Load Image' Message During Transaction Retrieval from Archive (Doc ID 2235076.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Documaker - Version 11.4 and later
Information in this document applies to any platform.

Symptoms

On : 11.4 version, iDocumaker Workstation

When attempting to retrieve transactions from the archive and generate PDFs,
the following error appears in the dprtc_xxx.log:


ERROR
-----------------------
ARCPrepRetrieve: ENTER, ArcKey=<0050EBB8FC00000218>
ARCRetrieveDBRecsExt: ENTER, ARCKey=<0050EBB8FC00000218>, CatalogName=<arccatalog>, CARTable=<arcdata>, bCarFile = <FALSE>

DPRLoadImagesEx(): error<DPR0028 - unable to load image> image<LPANST02>

DPRPrint(): DPRLoadImages() failed.



Cause

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