ECE State Is Empty and Customers Are Missing from ECE Cache (Doc ID 2235864.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On :  ECE 11.3.0.1.1 version, Controller/operations layer

Exact VERSION :
===============================INSTALLED===============================
Version=11.3.0.1.1
Revision-Number=11577
Build-Jdk=1.8.0_65
Build-Time=20161025-0604
Install-Time=2017-01-13_15-34-46PM
=======================================================================

ACTUAL BEHAVIOR  
--------------------
* The ECE system was started several weeks back, and it was in UsageProcessing State and was working fine.
* It was noticed that ECE State is now empty instead of UsageProcessing.
* It was also noticed that there are missing customers (around 130 accounts) and missing products (around 50 products).
* And the only option to recover from this situation is to restart ECE.

EXPECTED BEHAVIOR
-----------------------
There should not be a data loss in ECE as reported above.

STEPS
-----------------------
* Leave ECE system up and running for few weeks
* Check ECE State value

BUSINESS IMPACT
-----------------------
Data loss

Changes

 

Cause

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