ECE State Is Empty and Customers Are Missing from ECE Cache
Last updated on MARCH 16, 2017
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : ECE 11.3.0.1.1 version, Controller/operations layer
Exact VERSION :
===============================INSTALLED===============================
Version=11.3.0.1.1
Revision-Number=11577
Build-Jdk=1.8.0_65
Build-Time=20161025-0604
Install-Time=2017-01-13_15-34-46PM
=======================================================================
ACTUAL BEHAVIOR
--------------------
* The ECE system was started several weeks back, and it was in UsageProcessing State and was working fine.
* It was noticed that ECE State is now empty instead of UsageProcessing.
* It was also noticed that there are missing customers (around 130 accounts) and missing products (around 50 products).
* And the only option to recover from this situation is to restart ECE.
EXPECTED BEHAVIOR
-----------------------
There should not be a data loss in ECE as reported above.
STEPS
-----------------------
* Leave ECE system up and running for few weeks
* Check ECE State value
BUSINESS IMPACT
-----------------------
Data loss
Changes
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms