My Oracle Support Banner

Oracle Commerce Guided Search (Endeca Guided Search) 3.1.x Premier Support Ended July 31, 2017 (Doc ID 2236036.1)

Last updated on JANUARY 02, 2020

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 to 3.1.2 [Release 3.x]
Information in this document applies to any platform.

Details

Premier Support Period Ended July 31, 2017

Per Lifetime Support Policy document, the Premier Support period for Oracle Commerce Guided Search (Endeca Guided Search) 3.1.x ended on July 31, 2017.  The product suite entered Sustaining Support after this date.

Customers interested in purchasing Extended Support should contact their local support sales representative. More information on Extended Support is available in Document 757445.1 - FAQ for Products in Extended Support.

All customers are entitled to lifetime Sustaining Support per Oracle's Lifetime Support Policies. Under Sustaining Support, customers are entitled to open service requests and access any knowledge articles, documentation, and approved fixes, but Oracle will no longer provide new fixes or update 3rd party certifications. All Sustaining Support is done on a "reasonable efforts" basis with no guarantee of problem resolution. Customers maintain the right to upgrade as long as they are current on their support and maintenance contract.

Extended Support Limitations

Under Extended Support, Oracle Commerce Guided Search 3.1.x is subject to the following limitations:

Sustaining Support Limitations

Under Sustaining Support, Oracle Commerce Guided Search 3.1.x is subject to the following limitations:

Oracle recommends that any customer electing to remain on Oracle Commerce Guided Search 3.1.x products:

 

Actions

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
 Premier Support Period Ended July 31, 2017
 Extended Support Limitations
 Sustaining Support Limitations
Actions
Contacts
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.