My Oracle Support Banner

BI Publisher Prompting For Username / Password When Viewing Bill (Doc ID 2237356.1)

Last updated on OCTOBER 18, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Upon clicking view Bill in CC&B - or any other reports connected to BI Publisher - the login screen for BI Publisher is prompting for username/password.

In a CCB environment that is integrated to BI Publisher, if the user clicks the Display Bill or Display Letter for the first time in the CCB session a BIP login screen appears on the pop-up window.
This happens even after setting up the Reporting Engine Username and Password in the Reporting Options admin page.
It seems that these options are not used when generating the BI Publisher URL for the report and launching it on a pop-up window.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.