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BI Publisher Prompting For Username / Password When Viewing Bill (Doc ID 2237356.1)

Last updated on AUGUST 06, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

BIP - BI Publisher/Business Intelligence Publisher
CCB - Oracle Utilities Customer Care and Billing
URL - Uniform Resource Locator
JDBC - Java Data Base Connectivity
SSO - Single Sign-On

Upon clicking view Bill in CC&B - or any other reports connected to BI Publisher - the login screen for BI Publisher is prompting for username/password. 

In a CCB environment that is integrated to BI Publisher, if the user clicks the Display Bill or Display Letter for the first time in the CCB session a BIP login screen appears on the pop-up window.
This happens even after setting up the Reporting Engine Username and Password in the Reporting Options admin page.
It seems that these options are not used when generating the BI Publisher URL for the report and launching it on a pop-up window.

Cause

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In this Document
Symptoms
Cause
Solution
References


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