Cannot Access Projects Tab In The Web After Resetting The User Session

(Doc ID 2237486.1)

Last updated on MARCH 02, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 to 16.2.4.0 [Release 16.2]
Information in this document applies to any platform.

Goal

The goal is to explain why the projects tab is not accessible immediately after resetting a user's session.

Steps to duplicate issue:
The user will open Projects from the Projects tab > Activities tab > The admin or user will reset the user through Administration > The user will click back to the projects tab > Receive Error: An error occurred while processing your request. Please try again. com.primavera.PhoenixException: Error opening projects.

 


 

Solution

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