Error 'Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged' When Trying to Run the BOM Comparison Report
(Doc ID 2237844.1)
Last updated on AUGUST 06, 2020
Applies to:
Oracle Agile PLM Framework - Version 9.3.4.0 and laterOracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to run a BOM Comparison report, the following error occurs.
Error
Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged
Steps
The issue can be reproduced at will with the following steps:
1. Log into web client with user who has sufficient privileges to run the report
2. Select from Reports > Standard Reports > Product Reports
3. BOM Comparison -> Execute
Select Layout: Default Layout
Output Format: PDF
Compare Level: All Levels
Compare Structure: BOM and AML
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |