Error 'Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged' When Trying to Run the BOM Comparison Report (Doc ID 2237844.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run a BOM Comparison report, the following error occurs.

Error
Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged

Steps
The issue can be reproduced at will with the following steps:


1. Log into web client with user who has sufficient privileges to run the report
2. Select from Reports > Standard Reports > Product Reports
3. BOM Comparison -> Execute
Select Layout: Default Layout
Output Format: PDF
Compare Level: All Levels
Compare Structure: BOM and AML

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms