Incorrect RTLOG Generated for A Gift Certificate Issue Transaction

(Doc ID 2238728.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0.2 and later
Information in this document applies to any platform.


When a Gift Certificate is issued, the corresponding RTLOG generated by Point of Service (POS) has the gift certificate number in the field that is supposed to have item which is causing failure in Retail Sales Audit (ReSA) system.

Steps to reproduce:
1. issue a Gift Certificate in POS
2. Notice the RTLOG generates similar to the below:

FHEAD0000000001RTLG20161116124816201610311111 V.14.0:BID 20161116124816 POS
THEAD0000000002001 2016111612474912800000100 0 SALE SALE P P P POS
TITEM0000000003S GCN ITEM 123455 123455 000000000000P000000010000EA 00000000000000150000 00000000000000150000N 4030 N N000000010000N 000000000000000000000 R
TTEND0000000004CASH 1000 P00000000000000150000





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