Loading Providers, Diagnoses and Procedures Hangs for Hours (Doc ID 2238737.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.16.1.0.0 version, Processing
When files are loaded  for Providers, Diagnoses, and Procedures, the process should finish in minutes, but is still not finished after several hours.
The only workaround is to restart the services, which causes the activity to be released, and the problem subsides.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create a datafile set
2) Add data to the datafile set
3) Create a activity to load providers/procedures/diagnoses with the datafile set created in the previous step.

Changes

 

Cause

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